Disclaimer: The Chowking branch being referred in this post is the Guadalupe branch only. Moreover, the context of this post is set on deliveries only.
My mother has always been a fan of Chowking because of its halo-halo and black gulaman. That said, our family has been ordering from Chowking for the longest time - and we've got no complaints. But things have changed, and complaints we've got - a lot actually. Note that my family is patient when it comes to food delivery (or any service-oriented businesses and personnel), partly because my father is involved in one.
Before this post, we still order at Chowking. And most (if not all) of the time, Chowking delivery failed us. Here are Chowking delivery's most common blunders:
Strike 1 - Always late. It says that its rider will arrive in an hour, but the rider usually arrive an hour and a half or even 2 hours. Imagine our hunger. Never mind that Chowking Guadalupe is only 15mins away via car/tricycle, but 2 hours, really?
Strike 2 - Never informs/apologize. If only Chowking personnel will inform us (and apologize) that the delivery will be later than what was agreed upon, then it's likely that all this will be forgiven. But no, parang Tito Sotto ang peg, ayaw magapologize.
Strike 3 - Incomplete orders. Oftentimes, it's the spoon and fork, or the condiments, and sometimes, it's the drinks! There was even a time when a rider called us to say that there's no available soft-drinks anymore, so if it's okay he'll just bring water. Don't you find that fishy?
Strike 3, and you're out! (Note that the 3 strikes doesn't mean that my complaints happened 3x only; it means that these 3 are the most common blunders committed by Chowking.)
We called Chowking and reported the matter, but our next and last order was still a big failure (read as combination of the 3 strikes) - so my family finally decided to "never" order from Chowking again.
Tell me, did you guys ever experience something like this? Or was ours an isolated case?
UPDATE: a little bird told me that Chowking Guadalupe has only 1 rider per shift.